Terms of service

ClientTell responds to enquiries on your behalf: texting back missed calls, replying to messages, taking bookings, sending reminders, and recording where each enquiry came from. You decide what is sent; we deliver it and keep the record.

You are the sender of every message that goes out under your business name and number. That means:

• You may only message people who contacted you or gave express written consent. You must not upload purchased lists.
• You are responsible for the content of your templates, including any claim, price or commitment they make.
• You must comply with the Telephone Consumer Protection Act, the CAN-SPAM Act, carrier requirements, and any rules specific to your trade.
• You must keep your account credentials secure and your details accurate.

We block messages that quote a price, promise a time, or contain an unfilled placeholder, and we refuse to send to anyone who has opted out. Those guardrails reduce risk; they do not transfer it. The messages remain yours.

Sending business text messages in the United States requires registration with the carriers, known as 10DLC. We complete that registration with you using your real business details. Carriers may reject, suspend or rate-limit a registration for reasons outside our control, and we cannot guarantee approval or delivery.

Subscriptions are billed monthly in advance and are not refundable for a partial month. Message volume beyond your plan is billed at the rate shown on the pricing page. We give 30 days’ notice by email before changing a price.

You may cancel at any time and the service runs to the end of the paid month. No cancellation fee, no minimum term. On request before closure we will export your leads, contacts and message history in a portable format at no charge. Your data is deleted within 30 days of closure, except records we must keep by law.

We aim for continuous availability but do not promise it. The service depends on telephone carriers, a messaging provider and a hosting provider, any of which can fail independently of us. We are not liable for messages delayed or undelivered by a carrier.

To the fullest extent the law allows, our total liability in any twelve-month period is limited to the fees you paid us in that period. We are not liable for lost profits, lost business, or indirect losses. Nothing here limits liability for fraud or for anything that cannot lawfully be limited.

You agree to indemnify us against claims arising from messages sent under your account to people who did not consent to receive them.

We may suspend an account immediately if it is used to message people without consent, to send unlawful content, or in a way that puts other customers’ delivery at risk. We will say why and, where we can, give you the chance to put it right.

These terms are governed by the laws of the State of Ohio, and the courts of Erie County, Ohio have exclusive jurisdiction.

ClientTell LLC, Sandusky, OH 44870. Email hello@clienttell.com or call +1-561-860-4710.