Messaging terms

When you call, message, submit a form to, or book an appointment with a business that uses ClientTell, that business may send you text messages about your enquiry. Typical messages include a reply to a call they could not answer, a confirmation that an appointment has been booked, a reminder before that appointment, and replies to messages you send.

Messages are sent from the business’s own phone number. ClientTell operates the platform; the business decides what is sent.

Frequency varies and depends on your interaction with the business. A missed call usually produces a single message. A booked appointment usually produces a confirmation and up to two reminders. Messages you exchange in a conversation you started are not limited.

Neither ClientTell nor the business charges you to receive these messages. Message and data rates may apply depending on your mobile plan and carrier.

Reply STOP to any message. We also honour STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT and OPT-OUT.

Send the keyword on its own. A keyword inside a longer sentence is treated as part of your message rather than as an instruction — otherwise “stop by after five” would end the conversation, which is not what anybody meant.

The opt-out takes effect immediately. Any message already queued but not yet delivered is cancelled rather than sent. The opt-out is recorded against your phone number permanently, so a later enquiry with the same business will not restart messages unless you opt in again yourself.

You may opt back in at any time by replying START, UNSTOP or YES to the business’s number, or by asking the business directly.

Reply HELP or INFO to any message for the sending business’s contact details. For help with ClientTell itself, email support@clienttell.com or call +1-561-860-4710.

Businesses using ClientTell may only message people who have contacted them or given express written consent. Consent is recorded as an append-only ledger with the basis and the time it was given, and it is never inferred from a purchase or from a number appearing on a list.

Consent to receive messages is never a condition of buying anything.

Wireless carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and handset.

How do I stop receiving text messages?

Reply STOP to any message. The opt-out is recorded immediately and permanently for that phone number, and no further messages can be sent to it — including from a different enquiry with the same business at a later date. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT and OPT-OUT are treated the same way. Send the word on its own — a keyword inside a longer sentence is read as part of your message rather than as an instruction to stop.

Who is actually sending the text message?

The message comes from the local business you contacted, sent through ClientTell on their behalf. The sender name and the phone number belong to that business, not to ClientTell.

How many messages will I receive?

Message frequency varies by business and by what you asked for. A missed call typically produces one reply. An appointment typically produces a confirmation and up to two reminders. Conversations you take part in are not limited.

Does it cost anything to receive these messages?

The business does not charge you. Message and data rates may apply depending on your mobile plan and carrier.